Refund policy

Guaranteed Stoke!

If you're not vibing we're not vibing... You've got 30 days from the day it lands in your hands to let us know. No hard feelings, just a mission to keep the good vibes flowing.

☑️ Eligibility — What’s Returnable?

To keep things smooth, your mug must be:

In the same condition it arrived (unused, un-sipped, and still tagged).
In the original packaging (we like to keep it classy).
Backed up with a receipt or proof of purchase.

🚀 How to Send It Back

Shoot us an email at info@sickmug.com to start your return.
We’ll hit you up with a return label and instructions.
Pack it up, ship it out, and we’ll handle the rest.

Note: If you send it back without contacting us first, we can’t guarantee it’ll make the stoke comeback tour.

💥 Damaged Goods or Not What You Ordered?

Yikes! If your mug arrives busted or not what you ordered, email us ASAP at info@sickmug.com and we’ll fix it fast. We’ve got your back.

🚫 What Can’t Come Back?

We can’t accept returns on:

Perishables (we don’t sell ‘em, but just in case)
Custom or personalized items
Personal care stuff (not our thing anyway)
Hazardous materials (🔥🧪 nope)
Sale items or gift cards

Got questions? Hit us up. We’re here to help.

🔄 Wanna Swap?

The fastest way to get a new mug in your hands: return the one you’ve got, and make a new purchase once the return's approved. Boom. Easy.

💸 Refunds — Get That Money Back

Once we’ve received and inspected your return, we’ll let you know if it’s approved. If it is, your refund will hit your original payment method within 10 business days.

Stay stoked, stay sippin’.
– The Sick Mug Crew☕